Privacy Policy

About this Privacy Policy

This policy applies to personal information connected with Space9 Casino services, including information provided through the website, account area, customer support channels and related online features. Personal information means information that identifies a player, or that can reasonably be connected with a player or their account.

By using the website or opening an account, you should read this policy together with the applicable website terms and any notices shown during registration, verification, payments or other account activities. Different notices may explain a particular collection or use in more detail. If you do not provide information that is necessary for an account or a legal check, some services or account functions may not be available.

We may update this policy from time to time to reflect changes to the website, our services, technology or privacy requirements. When a material change is made, the updated version may be displayed on the website or brought to your attention through an appropriate account or service message. The date or version shown with the policy should be checked when you return to this page.

Our approach to privacy

Space9 Casino seeks to handle information responsibly and only for legitimate business, service, safety or legal purposes. We do not ask players to provide information that is unrelated to the operation of the service. Information may be combined where this is reasonably necessary to administer an account, protect the platform, understand service use or meet required checks.

When information is collected, we aim to explain the relevant purpose and handle it in a way that is consistent with that purpose. Some information is required to provide an account or comply with applicable obligations, while other information may be optional. Where practical, you can choose whether to receive non-essential communications or allow optional technologies through the settings available on the website or in your browser.

Information we collect and why we use it

The information handled by an online casino can vary according to the services used, the account status, the payment method and the checks that apply. Information may come directly from you, from your use of the website, from service providers supporting the platform, or from checks that help us confirm information and protect the service.

• Account details, such as your name, date of birth, contact information, login details, account preferences and responsible gambling settings. These details help us create and administer your account, provide requested services, communicate with you and keep account records accurate.
• Identity and verification documents, such as documents or information used to confirm identity, age, location or other account details. These may be used for customer due diligence, fraud prevention, account security and legal or operational checks.
• Payment and transaction records, including deposits, withdrawals, wagering activity, account balances, payment method details, transaction references and related communications. These records help process transactions, investigate payment issues, prevent misuse and maintain accurate financial and account records.
• Device and technical information, such as IP address, browser type, operating system, device identifiers, language settings, access times, approximate location information and information about how the website is used. This helps us maintain website security, troubleshoot technical problems, improve performance and identify unusual activity.
• Cookie and similar technology information, including information about visits, selected settings, pages viewed, links used and session activity. This helps the website operate, remember preferences, measure performance and support relevant service communications where permitted.
• Support and communication records, including messages, enquiries, feedback, complaints and information provided when you ask for assistance. These records help us respond to requests, verify account ownership, review issues and improve customer support.

Purposes for using information

We may use personal information to open, operate and secure accounts; provide gambling and related online services; process deposits and withdrawals; carry out identity, age, fraud, financial crime and security checks; respond to support requests; communicate about account activity; prevent prohibited or harmful use; resolve disputes; maintain technical systems; analyse and improve the website; and meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.

We may also use information to monitor the performance and reliability of the website, detect technical faults, investigate suspicious activity, enforce account rules and protect the rights and safety of players and others. These activities are intended to support a secure and reliable service rather than to collect information unrelated to your use of the platform.

Where marketing communications are sent, they may be based on your preferences, account relationship or consent where consent is required. You can withdraw consent to marketing or opt out of promotional communications at any time by contacting support@space9casino.click. Service messages that are necessary for account security, transactions, verification or important changes may still be sent.

Sharing, security and international handling

We may share personal information with carefully selected service providers where they need it to perform services for the website. Examples can include payment and financial service providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud prevention services, analytics providers and professional advisers. These parties should only receive information relevant to their role and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud, money laundering, account misuse or breaches of the terms; respond to lawful requests; establish or defend legal claims; or comply with legal and other binding obligations. We may disclose information as part of a business change, such as a restructuring, sale or transfer of relevant assets, subject to appropriate protections.

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure transmission, record management and staff or supplier procedures. No website, device, network or online transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Players should not share passwords, verification codes or other account security information with another person. You should also take care when accessing your account on a shared or public device and sign out when you finish. If your contact details or account information change, keeping them current can help with security checks and support requests.

Some service providers may process information in countries other than Australia. Where this occurs, information may be subject to the laws of the country where it is processed. We take reasonable steps to use suitable providers and require appropriate handling and security arrangements, while recognising that overseas processing can involve different privacy protections.

Cookies and data retention

How cookies work

Cookies are small text files or similar technologies placed on your device when you visit a website. Some are needed for core functions, such as signing in, maintaining a secure session, remembering settings or processing requested activities. Other cookies may help us understand website performance, remember preferences, measure campaigns or make content and communications more relevant where this is allowed.

Cookies may be session-based, meaning they expire when you close your browser, or they may remain on your device for longer so that preferences can be recognised on a later visit. Similar technologies may collect technical information about how a page or feature is used. These tools are intended to support website operation, security, functionality and general service improvement.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and you may need to enter preferences or login information again. Browser settings differ, so refer to your browser’s help information for instructions. Cookie choices may need to be repeated if you use a different browser or device.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling, financial records and service improvement. The period depends on the type and sensitivity of the information, the reason it was collected, whether an account remains open and whether an issue or claim needs to be resolved.

Closing an account does not necessarily mean that all information is immediately deleted. Some records must be kept for a period required by law, or because they are needed for security, fraud prevention, dispute resolution, accounting or other legitimate obligations. When information is no longer required, we aim to delete it, anonymise it or securely dispose of it in line with our procedures.

Information that is retained may be restricted from ordinary use and accessed only where there is a suitable reason. Backup copies and technical records may also remain for a limited period while systems are updated or securely overwritten. Retention and deletion decisions may depend on the nature of the record and any continuing legal, security or operational need.

Your privacy rights and how to contact us

Depending on your circumstances and the privacy requirements that apply, you may have rights relating to the personal information we hold about you. These can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing.

Making a data request

To exercise these rights, or to ask a privacy question, contact support@space9casino.click. Please explain what you are requesting and provide enough information for us to understand the issue and locate the relevant account or records. We may need to verify your identity or account ownership before providing information or making a change. This is an important security step and helps prevent information being disclosed to the wrong person.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions and the protection of other people’s information.
• Correction: ask us to update information that is inaccurate, out of date, incomplete or misleading. We may ask for supporting information before making a change.
• Deletion: ask us to delete personal information where it is no longer needed or where another valid basis for deletion applies. Deletion may not be possible for records that must be retained or are needed for security, legal, financial or dispute-related purposes.
• Marketing consent: withdraw consent to marketing or ask to stop promotional communications. Account, security, transaction and other essential service messages may continue where necessary.

We aim to handle privacy requests in a reasonable manner and within any timeframe that applies to the request. If we cannot fully meet a request, we will generally explain the reason, such as a legal retention requirement, security concern, identity verification issue or protection of another person’s information. We may also ask for clarification where a request is broad or unclear.

If you have concerns about how your information has been handled, please contact support@space9casino.click first so the matter can be reviewed. You should avoid sending unnecessary sensitive information in an initial message. This policy is intended to provide a clear general explanation of privacy practices and may be supplemented by specific notices shown when particular information is collected.