Responsible Gaming

Gamble for entertainment

Space9 Casino encourages players in Australia to approach gambling as a form of entertainment. Casino games involve risk, and there is no guaranteed strategy, system or method that can ensure a win. Outcomes are determined by the rules of each game and, where applicable, random results. A previous win does not make another win more likely, and a previous loss does not mean that a win is due.

Only gamble with money that you can afford to lose after covering your ordinary living costs and financial commitments. Gambling funds should come from your available entertainment budget, not from rent, bills, loan repayments, savings set aside for important needs or money borrowed from another person. Never gamble to recover losses. Trying to win back money can lead to larger bets, longer sessions and further losses.

Before you play

• Check that you meet the applicable minimum age requirement and that online gambling is lawful where you are located.
• Decide how much time and money you are prepared to spend before starting a session.
• Treat your planned gambling amount as an entertainment cost, not as an investment or source of income.
• Make sure essential expenses, debts and other financial responsibilities are dealt with first.
• Avoid gambling when you are angry, upset, tired, stressed or affected by alcohol or other substances.
• Read the relevant game information and account terms so you understand the rules, risks and any conditions that apply.
• Keep your account information private and do not allow another person to use your account.

Take regular breaks and keep a clear record of the time and money you spend. It can be easy to lose track of a session when playing online, particularly when games are readily available. Stepping away from the screen, doing another activity and discussing your plans with someone you trust can help you maintain perspective.

Set limits and stay in control

Personal limits are one of the simplest ways to manage gambling. Consider setting a deposit limit, spending limit, loss limit or time reminder before you begin. Choose an amount and period that suit your circumstances, and do not increase a limit simply because you have lost money or want to continue playing. Where account tools are available, use them to support the limits you have chosen.

Useful control measures

• Set a maximum amount you can deposit or spend during a chosen period.
• Set a session reminder so you receive a prompt to review how long you have been playing.
• Use a loss limit to define the amount you are willing to lose before stopping.
• Keep gambling separate from everyday banking and avoid keeping extra funds readily available for play.
• Do not chase losses, increase stakes to recover money or continue because you believe a win is imminent.
• Take a cooling-off break when you feel frustrated, excited or unable to stop.
• Request a longer break or account closure if short breaks do not provide enough control.
• Review your gambling activity regularly and change your habits if your spending or playing time is increasing.

Limits work best when they are realistic, chosen in advance and respected. A limit is not a target that you must use. If you reach your limit, stop playing for the relevant period. Do not try to work around a limit by opening another account, using another person's payment method or asking someone else to gamble on your behalf.

You can also create practical barriers outside your account. Remove saved payment details where appropriate, avoid gambling-related advertising and notifications, use device controls to limit access, and ask your bank or financial provider whether gambling controls are available. These steps may be useful alongside account settings, but they should not replace professional support when gambling is causing harm.

Taking a break or closing your account

If you want time away from gambling, consider using any available break, cooling-off or self-exclusion option. A break can be useful when you need to reset your habits, while a longer exclusion may be more suitable if you are finding it difficult to stop. Account closure may also be considered. If you request a restriction or closure, follow the applicable process and do not create a new account to bypass it.

Recognise the warning signs

Gambling harm can affect anyone, including people who have previously felt in control. The signs may develop gradually and can involve money, time, relationships, work, study, sleep and emotional wellbeing. You do not need to wait for a serious financial loss before seeking help. If gambling is causing concern, support is available and taking action early can make a difference.

Gambling may be becoming a problem if you

• Spend more time or money gambling than you intended.
• Keep gambling after reaching a personal limit or after deciding to stop.
• Chase losses or feel pressure to win back money quickly.
• Hide your gambling, deposits, losses or account activity from family and friends.
• Borrow money, sell belongings or use money intended for bills to gamble.
• Feel restless, irritable, anxious or upset when you are not gambling.
• Think about gambling throughout the day or find it difficult to focus on other activities.
• Miss work, study, family occasions or other commitments because of gambling.
• Argue with people close to you about your gambling or withdraw from them.
• Use gambling to escape stress, loneliness, sadness or other difficult feelings.
• Continue gambling even though it is affecting your finances, health, relationships or daily life.

If any of these signs are familiar, stop and review your situation rather than trying to manage the problem through another gambling session. Tell someone you trust what is happening, take a break from gambling and seek advice from a qualified gambling support service. A financial counsellor may also help with budgeting, debts and practical next steps. Support can be sought for yourself or for someone else whose gambling is affecting you.

If you feel overwhelmed, unsafe or at risk of harming yourself or another person, seek urgent assistance from local emergency services or a crisis support service in your area. Gambling concerns can be accompanied by significant stress, but you do not have to face that stress alone.

Support, protection and our approach

Space9 Casino aims to promote responsible gambling information and provide access to available account controls in a clear and understandable way. Players remain responsible for deciding whether gambling is appropriate for them, setting suitable boundaries and using the available tools. No tool can remove all risk, so combine account controls with practical limits and support from people or services you trust.

Protecting yourself and others

• Do not gamble if you are under the applicable minimum age or if gambling is not lawful in your location.
• Do not let children or other vulnerable people access your gambling account or payment methods.
• Use strong, unique login details and keep them confidential.
• Log out when you finish, especially when using a shared device.
• Monitor account activity and contact the operator promptly if you notice activity that you do not recognise.
• Do not ask another person to open or operate an account for you, and do not operate an account for someone else.
• Consider discussing your limits with a trusted person who can help you stay accountable.

If you believe you need a restriction, break, self-exclusion or account closure, contact Space9 Casino through the support options shown on the website. Do not provide sensitive information through an unverified channel. Requests may be handled under the applicable account procedures, and you should read any information provided about how restrictions operate before confirming your request.

Where to find help

Australian players can seek confidential guidance from an appropriate gambling support service, financial counsellor, mental health professional or community organisation. Government and community services may provide advice about gambling concerns, self-exclusion, budgeting, relationships and emotional wellbeing. Search for a recognised service in your state or territory, or ask a health professional for a suitable referral. You can also speak with a trusted family member, friend or colleague and ask them to support your decision to take a break.

This page provides general information and is not financial, medical or legal advice. Gambling products and requirements can vary, and laws may change. Check the current rules that apply to you and obtain independent professional advice if you are concerned about your gambling, finances or wellbeing. Choosing not to gamble is always a valid decision.